When will my parcel(s) be
delivered?
If you are expecting a delivery
from Equity Deliveries you can Track your Parcel(s) online once
you have a Equity Deliveries consignment number or Customer
reference number from your supplier.
Please note our next day deliveries are made any time between
07:30 and 17:30, unfortunately we are unable to provide more
specific ETA's.
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What is a
Consignment Number or Customer Reference Number?
Each collection booked with
Equity Deliveries is given a number for identification purposes
and we call this the Consignment number. Your supplier will also
often allocate a reference number to your parcel(s) and this is
known as the Customer reference number. You can use either the
consignment number or Customer reference number to Track your Parcel
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Can I arrange to
have my parcel(s) delivered to a different address?
We receive the delivery address
from our Customers, your supplier. If you wish to change the
delivery address then you will need to contact your supplier to
see if this is possible. If your supplier agrees to change the
delivery address then they will inform us of the change and we
will act accordingly.
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Can I arrange to
have my parcel(s) delivered on a Saturday?
A Saturday delivery service must be
specified by the sender. If you would like to arrange a Saturday
delivery, please contact your supplier, who will then advise us
of any changes to their original delivery instructions.
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Can I reschedule
the delivery of my parcel(s)?
If we attempt delivery on a day
that you are not available we will automatically try again the
next working day (excluding Saturdays). If you wish to receive
your delivery on a different day please call us on the telephone
number on the bottom of the card left by our driver or
Track Your Parcel
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Can I arrange to
have my parcel(s) redelivered?
We always attempt to deliver your
parcel(s) twice.
If we are unsuccessful on the first
attempt then we will automatically try again on the next working
day (excluding Saturdays). If you wish to receive your delivery
on a different day please call us on the number on the bottom of
the card left by our driver or
Track Your Parcel
If we have attempted to deliver
your parcel(s) on two separate occasions then it will be
necessary for you to collect your parcel(s) from our Depot.
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My parcel(s) has
not arrived as expected, what do I do?
If you have a Equity Deliveries
consignment number or supplier provided Customer reference
number please
Track your Parcel for more information alternatively please
Contact Us
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Can I arrange to
collect my parcel(s) from you?
Yes you can arrange to collect your
parcel(s) from your local Depot. For more information and to
find the location of your local depot Track your Parcel(s).
If you are collecting your
parcel(s) from your local Depot please bring the card left by
our driver together with two of the items from the list below:
- Recent utility bill
- Driving Licence
- Passport
- Bank Statement
Wherever possible please bring at
least one form of photo ID.
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I have received a
card telling me that I have missed a delivery, what do I do now?
If you have been left a card by one
of our drivers please read the instructions on the card. If it
is the first delivery attempt our driver will automatically try
and redeliver the next working day (excluding Saturdays). If
this is the second card you have received then it will be
necessary for you to collect your parcel(s) from your local
depot. For more information and to find the location of your
local depot Track your Parcel(s)
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What proof of
Identification do I need to collect my parcel?
Please bring the card left by our
driver together with two of the items from the list below:
- Recent utility bill
- Driving Licence
- Passport
- Bank Statement
Wherever possible please bring at
least one form of photo ID.
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Where is my
local Equity Deliveries Depot?
If you need to collect your
parcel(s) from your local depot please Track your Parcel online where you will find the depot
address, contact details and driving directions, or refer to the
card left by our driver. For all of our depot and office
addresses please visit
Our Locations.
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What are your
depot opening hours?
Our Parcel Collection Points at
most of our depots are open Monday to Friday from 08.00 to 20.00
and 08.00 to 12.00noon on a Saturday for more details visit
Our Locations
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How long will
you keep my parcel before returning it to sender?
We keep all parcel(s) for 5 working
days after attempting delivery before returning the goods to
sender.
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My delivery has
some parcel(s) missing what do I do?
Please contact your supplier and
provide them with the details of the missing items. Your
supplier will then determine the next course of action.
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My parcel(s) is
damaged what do I do?
Please contact your supplier and
provide them with details of the damage. Your supplier will then
provide you with a solution and take up the matter with Equity
Delivery.
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How do I make a
complaint /provide you with feedback on your service / tell you
about the great service I have received?
If you have a query or complaint or
would like to provide us with details of your delivery
experience please
Contact Us
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I do not have a
Equity Deliveries account so can I send a parcel with you?
For all of our services you will
need to have a Equity Deliveries account before we can start
trading. If you are interested in setting up an account, please
visit Become a Customer.
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What packaging
options do you provide?
Please refer to our Packaging
section for more information on Equity Deliveries
Packaging.
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Are there any
goods that you cannot carry?
Please refer to our
Dangerous Goods and Hazardous Materials section for more
information on what we do and do not carry.
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What IT
solutions do you offer to help me with my despatch process?
Equity Deliveries offers a range of
on-line, stand alone and integrated systems to assist with your
despatch process. Please ensure that your local Equity
Delivery account team are aware of your requirements enabling us
to arrange for a member of our dedicated Customer Solutions team
to contact you.
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What are your
Terms & Conditions?
Please view our
Terms & Conditions for more information.
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Are my
consignments insured?
Customers should refer to their
Terms and Conditions or contact their local account contact for
more information.
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How do I get a
Proof of Delivery (POD)?
If you are receiving a parcel you
can obtain a POD on
Track Your Parcel
If you are the sender of the goods
and require a hard copy POD please refer to your account holding
depot.
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What management
information/reporting tools do you provide?
We provide on line tools to assist
you with reporting. Please request this functionality through
your Account Team.
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How can I make a
comment about your service?
If you have a query or complaint or
would like to provide us with details of your delivery
experience or other comment about our service or people please
Contact Us.
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